Privacy policy

Privacy Policy

Effective Date: 1 July 2026

Privacy Policy for Trackit-Lite

Trackit-Lite is committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and in accordance with UK data protection law.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding your information when you use our website or purchase our products and services.

Trackit-Lite is a trading name of Trackit247 Ltd, which acts as the Data Controller for all personal information collected through this website.

Who We Are

Trackit-Lite is a trading name of Trackit247 Ltd.

Data Controller:

Trackit247 Ltd

Company Registration Number: 6959329

Registered Office:

Unit 7 Marchmont Gate
Boundary Way
Hemel Hempstead Industrial Estate
Hemel Hempstead
HP2 7BF

Email: support@trackit247.com

Information We Collect

We may collect personal information when you use our website, contact us or purchase our products.

The information we collect may include:

  • Name
  • Company name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Vehicle details (where required)
  • Payment information (processed securely through our payment providers)
  • Messages submitted via contact forms
  • Information provided when requesting quotations or technical support

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time and date of your visit
  • Referring website
  • Cookie information

How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Process and fulfil orders
  • Supply GPS tracking products and related services
  • Provide technical support
  • Manage customer accounts
  • Process payments
  • Deliver purchased goods
  • Improve our website and customer experience
  • Prevent fraud and misuse
  • Comply with legal and regulatory obligations
  • Send service-related communications
  • Send marketing communications where you have consented or where permitted by law

Legal Basis for Processing

We process your personal information under one or more of the following lawful bases under the UK General Data Protection Regulation (UK GDPR):

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent (where required)

Marketing

If you have requested information from us or purchased products from us, we may occasionally send you updates about products, services or special offers that we believe may be of interest.

You can opt out of marketing communications at any time by:

We will never sell your personal information to third parties for marketing purposes.

Sharing Your Information

We only share your information where necessary.

This may include sharing information with:

  • Payment service providers
  • Delivery and courier companies
  • Website hosting providers
  • IT support providers
  • Professional advisers (such as accountants or solicitors)
  • Government authorities where required by law

All third-party providers are required to keep your information secure and only use it for the services they provide on our behalf.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

These measures include:

  • Secure servers
  • Encrypted website connections (SSL)
  • Password-protected systems
  • Restricted staff access to customer information
  • Regular security monitoring

Although we take every reasonable precaution, no internet transmission can ever be guaranteed to be completely secure.

Data Retention

We only keep your personal information for as long as necessary.

Typical retention periods include:

  • Customer account records – up to 6 years after the business relationship ends
  • Financial and accounting records – 6 years to comply with HMRC requirements
  • Marketing preferences – until you withdraw your consent
  • Website enquiries – generally up to 24 months

Where required by law, we may retain information for longer.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us to:

  • Remember your preferences
  • Improve website functionality
  • Analyse website traffic
  • Improve our products and services

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some features of our website.

Third-Party Services

Our website may use trusted third-party services, including services for:

  • Website analytics
  • Payment processing
  • Website hosting
  • Customer support
  • Live chat (where available)

These providers have their own privacy policies governing how they process your information.

Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those websites. We recommend that you read their privacy policies before submitting any personal information.

International Transfers

Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK data protection legislation.

Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where appropriate.
  • Request restriction of processing.
  • Object to certain types of processing.
  • Request a copy of your information in a portable format.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

Trackit-Lite
A trading name of Trackit247 Ltd

Unit 7 Marchmont Gate
Boundary Way
Hemel Hempstead Industrial Estate
Hemel Hempstead
HP2 7BF

Email: support@trackit247.com

Complaints

If you are unhappy with the way we handle your personal information, you have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: https://ico.org.uk

Telephone: 0303 123 1113

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our business practices or the services we provide.

Any updates will be published on this page, and the "Effective Date" at the top of this policy will be updated accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.